Right of withdrawal
A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.
As a consumer you have the right to withdraw from this contract within fourteen days (14-Day Easy Returns) without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us by means of a clear statement (i.e. a letter sent by mail or by e-mail to the contact details below), about your decision to withdraw from this contract.
1950 W Corporate Way
Anaheim CA 92801, USA
e-mail address: [email protected]
In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiration of the withdrawal period. If the period expires on a Saturday, Sunday or public holiday, it will be extended until the next working day.
chairio reserves the right to refuse returns if the request is not submitted to chairio within 14 calendar days.
For the right of withdrawal to be accepted, the goods must be returned in the original packaging, complete with all instructions and mounting accessories. The product must not have been used or suffered any damage and must be in a clean, resalable condition.
The period to issue a refund is no longer than 30 business days from the date of receipt of the withdrawal request. In no case should the buyer return the order independently, without first having agreed this with our customer service department and received an RMA number.
Withdrawal will be denied if the product has been custom build or has a custom color or padding for the customer.
The return cost of the products is paid by the customer. Any loss of value of the products and the packaging due to handling or operation of the products is the exclusive responsibility of the customer, who will pay for the damages and losses for chairio.
If the return cannot be accepted due to a breach of conditions specified by chairio, the customer will not be entitled to any refund for the returned products.
Consequences of the cancellation
If you withdraw from this Agreement, we will refund all payments that we have received from you, including delivery charges (except for the additional cost arising from your choice of a different delivery method other than the most favorable standard delivery we offer) at the latest within 30 days from the date on which the notification of your revocation of this contract has reached us. For this refund, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for any refund fees. We may refuse to issue the refund until we have the product(s) back or until you have provided proof that you have returned the product(s), whichever is the earlier. You must send the product(s) back immediately to our European Distribution Center below and in any event not later than fourteen days from the date on which you inform us of the revocation of this contract.
Eucashbox Logistik GmbH
DE-42897 Remscheid, Lennep
The return shipment needs to be accompanied by a Note inside and outside the box containing your name, address, phone number, email, RMA number and order number.
The deadline is met if you send out the product(s) before the expiration of the period of fourteen days. You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.